Return & Exchange

For Listed [Made to Order] or Ready-to-Ship Orders

Within 24 hours of placing the order:

You may request a cancellation, and a refund will be processed after deducting a 6% transaction fee to cover payment processing charges.

After 24 hours of placing the order:

Cancellations will be subject to an around 20% or above of restocking or production fee, depending on the stage of order processing or dispatch. Our team will evaluate the order Status and inform you of any applicable deductions before proceeding with cancellation.

Custom & Personalized Orders

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Golden Bird Jewels is committed to ensuring a seamless and transparent shopping experience for every customer.

Return Eligibility

Non-Returnable Items

Return Inspection & Conditions

Post-30-Day Support

Verification Purpose

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Refund Eligibility & Process

Non-Refundable Items

Return Authorization Required

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Golden Bird Jewels is committed to providing you with a seamless and trustworthy shopping experience.

• Complete and submit the Order Exchanges Request.
• Once the Order Exchanges Request has been received and reviewed, if we find any misleading things regarding your order we will reject your request of cancelation.
• The return instructions will be emailed to you. Please ship the package back according to the instructions provided.
• Please email us the details of the new item(s) you would like in exchange for your returned order, and we will set up the new order in your account.
• In the case the exchange order isn't over $100 of the original order, there is a $15 shipping fee.
• In the case the exchange order value is less than the original value of the original order your order will be not applicable for the exchange purchase.

1. Shipping Destinations

   Golden Bird Jewels ships worldwide, including the USA, UK, Canada, Europe, Australia, India, Singapore, UAE, and more.

2. Shipping Charges

   • Flat Rate: $30 USD for all international orders
   • Domestic shipping charges may vary based on location and order value.

3. Shipping Methods & Delivery Time

   • Delivery Time: 8–14 business days after dispatch (international)
   • Domestic Delivery: 4–7 business days
   • All shipments are insured and trackable.
   • Signature on Delivery: Available upon request (where applicable)

4. Order Processing Time

   • Ready-to-Ship Items: Dispatched in 2–3 business days
   • Custom or Made-to-Order Pieces: Dispatched in 2–4 weeks, depending on the design and complexity
   • Tracking details are shared via Email/WhatsApp once shipped

5. Signature Requirement & Insurance

   • Items are shipped with insurance coverage
   • Signature is required at delivery upon request. If undelivered or lost, we will investigate and may remake the item at no extra cost

6. Customs, Duties & Taxes

   • International orders may be subject to tariffs, customs duties, or import taxes in your country.
   • Any tariffs, customs duties, taxes, or other charges imposed by the destination country are the sole responsibility of the buyer and are not included in the shipping fee quoted.

7. Shipping Restrictions

   • We do not ship to P.O. Boxes
   • High-value orders may require additional verification or special handling

8. Lost, Delayed, or Damaged Packages

   • If your order is lost or arrives damaged, please contact us within 24 hours of delivery
   • We will assist with claims and, if needed, remake and reship your item at no additional cost

9. Address Changes

   • Shipping address changes are only accepted before dispatch
   • Once shipped, rerouting is not possible

10. Notes

    • Once a package is marked as "Delivered" on the official tracking system, it is considered successfully delivered.
    • If you have not received the parcel despite the tracking showing it as delivered, we request you to contact us immediately. We will do our best to assist you in resolving the issue.
    • However, once the package is officially marked as delivered, Golden Birds Jewels is no longer responsible for any claims related to non-receipt.
    • We recommend checking with neighbors, your local delivery agent, or your nearest courier office in such cases.

11. Verification Purpose

    Once you receive your order, we kindly request that you record a continuous unboxing video while opening the package and share it with us along with your experience. This helps us verify the condition of your order upon arrival and allows us to quickly investigate and resolve any issues, such as missing, damaged, or incorrect items. Providing an unboxing video helps us process shipping related claims more efficiently.

12. Need Help?

    For shipping assistance or questions about delivery timelines, contact us:

    • Email: contact@goldenbirdjewels.com
    • WhatsApp/Phone: +1 (646) 574-4032

EU Returns, Refunds & Right of Withdrawal Policy

Last Updated: 20-08-2026

This policy applies to customers located in the European Union who purchase products from goldenbirdjewels.

We want customers to understand their cancellation, return, and refund rights before placing an order. Different rules may apply depending on whether the jewelry is a standard ready-made product or has been customised, personalised, engraved, resized, or made specifically for the customer.

1. EU 14-Day Right of Withdrawal

   For eligible standard and non-personalised products purchased online, EU customers may withdraw from their purchase within 14 days of receiving the product, without providing a reason.

   To exercise this right, the customer must notify us within the 14-day withdrawal period.

   This right applies only to products that are eligible for withdrawal under applicable EU consumer law.

   Customer needs to share an unboxing video.

2. Products Eligible for the 14-Day Withdrawal Right

   The 14-day withdrawal right may apply to products such as:

   • Ready-made jewelry that has not been personalised or made specifically for the customer
   • Standard jewelry designs sold in their existing specifications
   • Pre-set diamond jewelry sold in standard configurations
   • Loose diamonds sold in standard grades or sizes without customer-specific modification

   The product must be returned according to the return instructions provided by our customer service team.

3. Custom, Personalised & Made-to-Order Products

   The EU right of withdrawal does not apply to products made according to the customer's specifications or clearly personalised.

   This includes, but is not limited to:

   • Rings made or modified to a customer-selected size
   • Engraved jewelry
   • Jewelry containing names, initials, dates, messages, or other personalised details
   • Bespoke or one-of-a-kind jewelry
   • Custom-designed jewelry
   • Made-to-order jewelry produced according to customer requirements
   • Jewelry manufactured according to specific customer measurements
   • Pieces created around a specific diamond or gemstone selected by the customer
   • Other products created or modified specifically according to the customer's instructions

   These products are considered custom or personalised and therefore cannot be returned or cancelled under the EU 14-day right of withdrawal unless the product is faulty or otherwise subject to mandatory consumer rights.

   EU Custom Product Exemption
   Custom, personalised, or made-to-order items, including rings made to specific sizes, engraved pieces, or bespoke designs, are exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU and cannot be returned under the withdrawal right unless faulty.

4. Customer Acknowledgment for Custom Orders

   Before purchasing a custom, personalised, engraved, resized, bespoke, or made-to-order product, customers should review the product specifications carefully.

   Where applicable, customers may be required to acknowledge before completing their purchase that:

   "I understand that this product is custom, personalised, resized, engraved, or made to my specifications and is therefore not eligible for the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU."

   Customers are responsible for checking all submitted specifications, including ring size, engraving, selected diamond or gemstone, measurements, design requirements, and other customisation details before confirming the order.

5. How to Exercise the Right of Withdrawal

   For an eligible product, customers must contact us within 14 days from the date the product is received.

   Please provide:

   • Customer name
   • Order number
   • Product details
   • Date the product was received
   • A clear statement that you wish to withdraw from the purchase

   Contact:

   • Email: contact@goldenbirdjewels.com

   Our customer service team will provide the applicable return instructions.

6. Returning Eligible Products

   After notifying us of your withdrawal, the product must be returned according to the return instructions provided by our customer service team.

   Customers should return products securely packaged and should retain proof of shipment.

   Return Shipping: customer pays the return shipping cost.

   Any applicable return conditions and instructions will be communicated before the return is shipped.

7. Refunds

   For an eligible withdrawal, the applicable refund will be processed in accordance with EU consumer requirements after the withdrawal and return requirements have been satisfied.

   Refunds will normally be made using the original payment method unless otherwise agreed.

   The applicable refund processing timeline and any legally permitted deductions should be communicated to the customer as required.

8. Faulty or Incorrect Products

   The custom-product withdrawal exemption does not remove any mandatory rights customers may have when a product is faulty, defective, damaged, or incorrectly supplied.

   If you receive a faulty, damaged, or incorrect product, contact us promptly at contact@goldenbirdjewels.com with:

   • Order number
   • Description of the issue
   • Photographs or other supporting information, where applicable

   Our team will review the issue and provide the appropriate resolution.

9. Order Specifications and Records

   For custom and made-to-order purchases, we may retain records of the specifications confirmed by the customer, including:

   • Ring size
   • Selected diamond or gemstone
   • Engraving details
   • Measurements
   • Design specifications
   • Customisation requests
   • Relevant customer communications

   These records help confirm the specifications under which the custom product was produced.

10. Important Notice Before Purchase

    Please review the product description carefully before placing your order.

    Products marked as:

    "Custom," "Personalised," "Made to Order," "Bespoke," "Engraved," or similar

    may not qualify for the EU 14-day right of withdrawal where they are made according to your specifications or clearly personalised.

    By completing an applicable custom order, you confirm that you have reviewed and approved the product specifications.

11. Contact Us

    For questions regarding EU withdrawals, returns, custom orders, or refunds, please contact:

    • Email: contact@goldenbirdjewels.com